In a recent Working Paper, Jared Weiner highlighted the evolution of several personal, professional and sociopolitical venting outlets. From all of our research, we have seen several factors leading to what we call “the reinvention of venting.” The reinvention of venting is profoundly changing social, political and cultural expression. What it means to express oneself or share opinions in an open forum is shifting dramatically – thanks in part to the enormous growth of social media.
This trend is putting a spotlight on the realization that consumers (or people in any context) will be resourceful in finding ways to channel built-up energies into any readily available outlets. Look, for instance, at the newly-popular YouTube video entitled “Target Ain’t People” by the group MoveOn. Angry at Target’s donation of over $150K to a conservative candidate for Governor of Minnesota, a flash mob descended on the big box retailer and … sang!
In the end, the real story is that organizations and individuals have no place left to hide. They are made visible in the new wave of documentaries, like Michael Moore’s “Roger and Me” and “Sicko,” to Robert Kenner’s “Food, Inc.,” or in demonstrations like the rise of the Tea Party, or in the countless websites that comment, expose and attack. Venting is being totally reinvented, and that will change everything from human resource management, politics, law, international relations, board governance, marketing and business practices to individual and organizational reputation.